THE BUSINESS CHANGE JOURNEY
We’ll Guide Your Growing Business from Strategy to Realization
Take advantage of industry-proven tools to get the job done right.
Business Strategy
Business Strategy comprises both the objectives and roadmap of your company. It includes actionable implementation plans to achieve those objectives. Business Strategy is critical to your enterprise as it sets the course of direction to Business Benefit Realization.
Together, we will define your concrete objectives and identify the appropriate course of action to achieve your goals.
Business Process Management
Business Process Management is the practice of planning end-to-end business processes to help meet your strategic business goals. We use the process map to identify and mitigate potential impacts, prepare your business community to adopt new systems and workflows, and to implement the change project.
Process Mapping is a method to depict the “as-is” state of your company’s workflows. The process map is then used to design the “to-be” state containing the newly automated and optimized processes.
We will lead discovery sessions with your teams to explore and map out the journey from your company’s current state to an improved future state.
Process optimization is a method to maximize resource utilization and reduce operational time and cost. Workflows are optimized by improving system integrations, introducing automation and reducing redundancies so to eliminate swivel chairing, manual intervention and bottlenecks.
Every business change is an opportunity for process optimization. When installing a new system or process, companies often aim to achieve feature parity with legacy systems. While you’re investing in new systems, why not also reassess your processes? When managing your transformation project, we will make sure you improve on all fronts so to maximize the return on your investment.
Any transformation project can potentially hinder your business operations if impacts aren’t properly anticipated and addressed. Potential hazards might include knowledge gaps, communication gaps, or unsuitable organizational structures.
We thoroughly examine your business processes, function-by-function, to identify how your change initiative might disrupt your business’ day-to-day operations. Once we identify all potential impacts, we design a mitigation plan, including end-user training, on-the-job mentoring, interim workaround planning, organizational changes and whatever else is warranted.
Project & Risk Management
A transformation project can only run effectively and bring value to your organization if it is well planned and executed. We conduct proper resource and budget planning, risk assessment and general supervision to ensure you achieve the desired result and your return on investment.
Prior to launch, it is imperative you make sure your business community is ready to adopt the new systems and processes. To assess Business Readiness, we administer an execution checklist to monitor and manage risks so to safely meet the project plan. Confirming Business Readiness will ensure that you shift from a legacy system to a new system in gradual, secure steps, rather than haphazard leaps.
Communication is the most important factor in any large, collective project, but many organizations neglect to arrange a proper Communication Plan to support their change initiative. A well-designed Communication Plan properly aligns all team members to successfully achieve the group objectives.
We delineate the Who, What, Where, When, and How of team communications, and design an effective Communication Plan so to ensure that your business change project progresses swiftly and securely.
Training & Enablement
For a transformation project to achieve its goals, your business community must be able to utilize the newly deployed systems and processes.
We tailor the appropriate training program to prepare your end-users so they abandon old protocols for the newly introduced ones.
In order to achieve maximum effect, the training program must be designed to fit the particulars of your company and solution.
We draw from a variety of training modalities to address your specific change project, including end-user-training, e-learning, delegated training, on-the-job training and mentoring.
User Adoption is a central part of business change, but is commonly overlooked.
Achieving proper adoption takes intimate connection with the business community, and requires bottom-up feedback as much as top-down instruction. It’s a hassle to learn new systems and processes, so your business community needs to be incentivized to engage in the initiative. End-users will commit if they understand how the change benefits them and the company at large.
We will facilitate discovery sessions, user surveys, round-table discussions, and whatever else is needed for the new solution to take root in your business community.
Oftentimes, a new system is installed to address a particular problem but carries unnoticed capabilities that if used would confer additional benefits.
Also, there is more than one way to accomplish a task, and utilizing a system correctly can reduce the time and effort needed to complete it.
It is therefore important to undertake a system discovery to capture and utilize its full array of capabilities and gain the highest return on your investment.
Prior to launch, it’s vital to document the workflows and Local Work Instructions necessary for operating in the new system environment. We work with engineers, end-users, system testers and the training team to make sure all documentation is clear, concise, and comprehensive.
We consolidate the documentation of the new methods and procedures in a shared, centralized repository, so that technical know-how is readily accessible across your organization.
Organizational Change
Organizational Structure is the skeleton of your company. It comprises various positions, hierarchy, and span of control.
The org chart is the anatomical map and must be balanced. Processes and communications are the nervous system and must run correctly in all directions.
Periodic health checks must be run to ensure that your organizational structure efficiently aligns to your business needs.
Organizational Change may be required at times to improve performance or accommodate a change initiative.
Just as with any other growing body, the structure of your growing company must evolve correctly to withstand its growing weight.
Modifications to organizational structure may be required to better accommodate new processes and workflows. In such cases, new positions are introduced to support new functions, while others become redundant. Management style, span of control and escalation path may need to change as well, along with the altered org chart.
We will identify structural gaps and misalignments in your organization during our impact assessment, and based on the “to be” process map. We will then work with you to make the necessary adjustments.
Organizational change requires management buy-in and a collaborative approach based on transparency and trust. We have the right tools to manage this delicate process with you.
Organizational Culture varies between companies and evolves over time. It is generally set by management and defined in the business strategy.
The Organizational Culture determines all aspects of how your employees operate. It plays a significant role in the ability of your company to function and deliver. A healthy culture maximizes the performance of your workforce.
At times, Organizational Culture may stand in the way of a change initiative. Shifting away from legacy systems and outdated methodologies to new work processes often requires a change in mindset. We will instill the proper mindset in your organization to capitalize on the change.
Managed Services
Managed Services include all the ongoing support and maintenance functions to run your operations efficiently and continuously provide a great customer experience. It also comprises future planning, improvements and opportunities so you stay competitive and afloat changing markets.
Business Continuity is achieved by minimizing disruptions to existing services and customer experience when switching to new systems and workflows. Technical workarounds, communications and timing are all key for a successful transition but require early planning.
We will build a robust Business Continuity Plan to ensure the transition to Business-As-Usual won’t interrupt existing services or impacting customer experience.
Efficient operations and strong customer relations are essential for sustaining your business, but the status quo is never enough. You must make sure your company is continuously growing.
We will survey your customer base and monitor market trends to improve existing services, anticipate new opportunities, penetrate new markets and customer segments, and better plan your company’s roadmap.
Business Benefit Realization
The purpose of your company is to generate profit for you and your stakeholders.
Business benefit can only be realized if your projects are business-driven and progress is monitored in relation to the key performance indicators. All actions and allocated resources must work towards realizing business benefit.
We will define measurable KPIs, identify the necessary change, and drive implementation plans to achieve your goals.
Together, we will improve your processes and deliver stellar results.
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